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Konan
I have recently bought a Dell 1 TB Portable External Hard Drive USB 3.0 and according to the legal documentation attached I have 2 year warranty on it. My Dell XPS 15 L502X Laptop no longer has warranty.
My hard drive is currently having problems and in order to get technical support from Dell I need to enter it's service tag or express service code but I can't find either of those anywhere on the hard drive itself, the box or on any of the papers that came with it. It's from the official website.
How do I find out what my express service code or service tag is? If I can't, how do I get technical support from Dell without paying for it? I have warranty on this hard drive so I shouldn't have to pay or go out of my way to resolve this issue.
Answer
Hi Konan,
We regret the inconvenience caused to you. As you mentioned that the external hard drive is brand new and is not working, please click http://dell.to/UrR94G and update the driver for USB 3.0
Also, I would suggest you to connect the hard drive in a different USB port of your XPS 15 laptop. Also, try connecting the same in a different system if possible as it would be a good way to isolate the issue. If the hard drive works fine in a different computer, then the issue is with your laptop.
When you call tech support, the IVR prompts you to enter the service tag of your Dell product. As the external hard drive does not have a Service Tag or Express service code, you can enter the Service Tag of your Dell computer itself. The link mentioned below would give you details on where to locate the service tag on a Dell product.
http://dell.to/W8V8DA
If you would like me to assist you in this regard, please email me your computerâs Service tag at v_saini@dell.com
Do mentioned your name as it appears on the account so that I can check your system details and help you in the best possible manner.
However, if you would like to call Technical support, you can enter your computerâs Service Tag in the IVR and when you speak to the representative, let them know about the issue you are facing with the external hard drive. They would ask you to provide the order number for the external hard drive which you would have received in an order confirmation email at the time of purchase.
Thanks & Regards
Vishal S
Hi Konan,
We regret the inconvenience caused to you. As you mentioned that the external hard drive is brand new and is not working, please click http://dell.to/UrR94G and update the driver for USB 3.0
Also, I would suggest you to connect the hard drive in a different USB port of your XPS 15 laptop. Also, try connecting the same in a different system if possible as it would be a good way to isolate the issue. If the hard drive works fine in a different computer, then the issue is with your laptop.
When you call tech support, the IVR prompts you to enter the service tag of your Dell product. As the external hard drive does not have a Service Tag or Express service code, you can enter the Service Tag of your Dell computer itself. The link mentioned below would give you details on where to locate the service tag on a Dell product.
http://dell.to/W8V8DA
If you would like me to assist you in this regard, please email me your computerâs Service tag at v_saini@dell.com
Do mentioned your name as it appears on the account so that I can check your system details and help you in the best possible manner.
However, if you would like to call Technical support, you can enter your computerâs Service Tag in the IVR and when you speak to the representative, let them know about the issue you are facing with the external hard drive. They would ask you to provide the order number for the external hard drive which you would have received in an order confirmation email at the time of purchase.
Thanks & Regards
Vishal S
How much does an external hard drive cost?
MaryJane
I am planning to get a new computer soon and would like to purchase an external hard drive. I have 58.0 MB of pictures and 21.1 GB of music. So how many gigs should I buy? I might save a few extra files. Please help.
Answer
Hi
Do take note that new files (music, pictures) takes-up more space this days.
Take for example: If you want to save music of best quality so that you can listen to it even after many years, the format for this music files will be large. Same goes to the pictures that you wanted to save that allow you to print it in bigger size like 5R, 8R & etc, higher pixels picture file is advisable to be saved. That means you'll need larger storage space.
Also that you'll have more pictures & music as time goes by. Hence, have some more spare space for storage is good.
External hard disk now cost as low as US$40 for 160GB.
Hope it helps.
Hi
Do take note that new files (music, pictures) takes-up more space this days.
Take for example: If you want to save music of best quality so that you can listen to it even after many years, the format for this music files will be large. Same goes to the pictures that you wanted to save that allow you to print it in bigger size like 5R, 8R & etc, higher pixels picture file is advisable to be saved. That means you'll need larger storage space.
Also that you'll have more pictures & music as time goes by. Hence, have some more spare space for storage is good.
External hard disk now cost as low as US$40 for 160GB.
Hope it helps.
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Title Post: How to find Dell external hard drive service tag?
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